7-DAY RETURN POLICY

Return Eligibility

At Teehair Luxury, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within seven (7) days from the date your order is delivered, subject to the conditions outlined below.

Conditions for Returns

To qualify for a return, the product must:

  • Be returned within 7 days of delivery.
  • Remain in its original condition.
  • Be unused, unworn, and unwashed.
  • Have all original tags, labels, and packaging intact.
  • Not have been cut, colored, bleached, dyed, customized, or chemically treated.
  • Not have been brushed, combed excessively, or altered in any way.
  • Not show signs of wear, damage, odor, or misuse.
  • Have the original security seal, band, or packaging unopened and unbroken (where applicable).

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns or exchanges for:

  • Hair products that have been installed, worn, or used.
  • Hair extensions or wigs with broken seals or opened packaging.
  • Customized or made-to-order products.
  • Products that have been cut, styled, colored, bleached, or chemically processed.
  • Clearance, promotional, or final-sale items unless defective.

Damaged or Incorrect Orders

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery. You may be required to provide photographs or videos showing the issue before a replacement or refund is approved.

Return Process

To initiate a return:

  1. Contact our customer support team within 7days of receiving your order.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization instructions.
  4. Ship the item back in its original packaging.

Returns sent without prior authorization may not be accepted.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed using the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrectly supplied product.

Right to Refuse Returns

Teehair Luxury reserves the right to refuse any return that does not meet the conditions outlined in this policy.

By making a purchase from Teehair Luxury, you acknowledge and agree to this Return Policy.